Victoria BC Home Care & Nursing

Community Care provides personal home care & nursing services to those in need across Greater Victoria and the surrounding areas. We aim to bring joy into the lives of our clients and a sense of ease for their families by providing consistent support with caregivers of conscience and good cheer.

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About Us

Learn more about our commitment to service, integrity, transparency, trust and community.

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Phone Us

Dial 250-658-6508 on your home phone, or simply click this button to call us from your mobile phone.

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A home care service built for you

Compassionate personal home care & nursing services in Greater Victoria and the surrounding areas.

Local phone support 24/7
Access to online schedules & care charting for clients and family through our custom web portal
Homemaking, including help with meals and light housekeeping
Escorts for errands and appointments

Personal care, including bathing and medication administration
Live-in, overnight & 24 hour support
Condition-specific care for ALS, MS, Parkinsons and other motor neuron diseases

Committed to

Service

In 2020 the Community Plus team is expanding their community services of Caregiving & Nursing to include Occupational Therapy, Physical Therapy, Footcare and specialized Pedology treatments. We are more than three dozen strong. Our team members’ average experience providing home care and support is well over 10 years.

We’re a Living Wage

Employer

We hire certified, experienced, passionate caregivers and provide them with the support they need to be radiant in our clients’ lives. Our management is passionate about finding amazing people and supporting them long term. All of our caregivers are paid at least 10% more than the Living Wage for Victoria.

We are one of the only providers able to service complex care or short services under 2 hours with consistently skilled and certified caregivers.

We’re focused on

What’s Important

Integrity
We are committed to doing the right thing for our clients, their families and our caregivers.
Transparency
Clear policies and reliable communication so you know exactly how your loved one is being cared for.
Trust
We only hire career caregivers that we would place with our own family members.
Community
We strengthen and give back to our community through education and advocacy.

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Compassionate Home Care and Nursing in Victoria

Frequently Asked

Home Care Questions

Starting Care

Starting is the hardest part. We have each been struggling to define the boundaries of our personal identity and security since we were children. Many of us are highly resistant to the idea that we need “care”. There is often a fear that the caregivers coming to help us will try to change our routines and interfere with what we want to do and how we want to live. Caregiving is about understanding a person’s routines and what makes up their personal security in order to support how they want to live, even when someone makes choices that others may not agree with. This is a trust issue and part of why continuity of the caregivers coming is so important. We take people as they are and meet them where and how they choose to live.

Service Agreements

The Service Agreement comes with no obligation to receive any service. It provides permission for us to provide the listed services when they are requested. Agreements are often set up in advance of care needs so that when the time comes it’s a simple phone call to start.

Service Requests

Service can be requested six months away or within an hour. Ability to meet short notice requests is determined by staffing capacity and the type of service being requested. If urgent unexpected service requests are a frequent occurrence ask us about strategies for success.

Hourly or Weekly Minimums

Our hourly minimum service is one hour, increasing in half hour increments. Services under two hours are at a higher rate due to the added difficulty of providing short visits.

Many organizations have minimums of 2 hours or even 3 hours per visit. Scheduling and staffing become easier at the three hour mark but may not provide the flexibility of service to meet client needs.

We do not require clients to have a minimum numbers of hours per week. We will provide a one hour service once a week if that is what is needed.

Some organizations require a minimum number of hours per week (ie 9 hours or more per week). This is because smaller services have no financial return.

Specific Time Requests

Specific timing is one of the primary challenges in home care. Many people want the same services at the same times. We prioritize timing on a needs basis and will discuss time flexibility of services beforehand.

Who We Hire

Our caregiving team is almost uniformly skilled and capable of providing companionship through end-of-life care with an average experience over 10 years. All are bonded and insured with regular police checks.

Living Wages

We pay a living wage with health benefits & dental. We keep our employees for the long-term with annual retention over 90%.

Caregiver Placement

Possible home caregiver placements are dictated by geographic distances and time. Then we find the best fit from those options.

Good coordination means home caregivers aren’t rushed and aren’t rushing their clients in turn. It means the caregivers have effectively scheduled blocks of work and enough hours each week to sustain themselves without insecurity. This is a part of the secret to success for clients in home care. Meeting caregivers needs consistently allows them to focus on meeting the needs of others.

Caregiver Supervision

Caregivers are primarily supervised and supported by the Coordination Team with clinical education from the Nursing Team.

Common Interests & Language

We always seek to place home caregivers with clients who have common interests and language. We want clients and caregivers alike to feel safe and comfortable with each other. We avoid placements that create an unfriendly or unsafe work environment.

Removing Caregivers

The client or authorized family can always decide who is part of the caregiving team. We think our people are generally exceptional. We appreciate frank and honest feedback if you find otherwise.

Visit Cancellations

Visits can be cancelled with no charge by giving at least 24 hours notice. Visits without notice are charged half. Once the caregiver is on the way to the home the visit cannot be cancelled or reduced.

Travel Time

Roughly 15 minutes of each visit is allocated to the travel necessary for transit to or from your home. There is no kilometer charge for this travel. In circumstances where people live away from population centres or during hazardous weather more time may be allocated for travel.

Documentation

Home caregivers write notes about each visit which become part of the client record. Employees write in a formalized factual narrative avoiding person opinion or conjecture.

Communication

To keep the communications consolidated and clear we ask that one family member acts as the main contact. This is usually the person with the Power of Attorney or the most local family member.

Invoices

Invoices are sent out monthly and may be paid by cheque, e-transfer, credit card or bank payment through RBC.

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Victoria BC Home Care & Nursing

About Us

Email Us

Phone Us

A home care service built for you

Service

Employer

What’s Important

Integrity

Transparency

Trust

Community

Compassionate Home Care and Nursing in Victoria

Home Care Questions

Contact By Mail

Email

Phone

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