Victoria BC Home Care & Nursing

Community Care provides personal home care & nursing services to those in need across Greater Victoria and the surrounding areas. We aim to bring joy into the lives of our clients and a sense of ease for their families by providing consistent support with caregivers of conscience and good cheer.

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About Us

Learn more about our commitment to service, integrity, transparency, trust and community.

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Phone Us

Dial 250-658-6508 on your home phone, or simply click this button to call us from your mobile phone.

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A home care service built for you

Compassionate personal home care & nursing services in Greater Victoria and the surrounding areas.

Local phone support 24/7
Access to online schedules & care charting for clients and family through our custom web portal
Homemaking, including help with meals and light housekeeping
Escorts for errands and appointments

Personal care, including bathing and medication administration
Live-in, overnight & 24 hour support
Condition-specific care for ALS, MS, Parkinsons and other motor neuron diseases

Committed to

Service

In 2020 the Community Plus team is expanding their community services of Caregiving & Nursing to include Occupational Therapy, Physical Therapy, Footcare and specialized Pedology treatments. We are more than three dozen strong. Our team members’ average experience providing home care and support is well over 10 years.

We’re a Living Wage

Employer

We hire certified, experienced, passionate caregivers and provide them with the support they need to be radiant in our clients’ lives. Our management is passionate about finding amazing people and supporting them long term. All of our caregivers are paid at least 10% more than the Living Wage for Victoria.

We are one of the only providers able to service complex care or short services under 2 hours with consistently skilled and certified caregivers.

We’re focused on

What’s Important

Integrity
We are committed to doing the right thing for our clients, their families and our caregivers.
Transparency
Clear policies and reliable communication so you know exactly how your loved one is being cared for.
Trust
We only hire career caregivers that we would place with our own family members.
Community
We strengthen and give back to our community through education and advocacy.

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Compassionate Home Care and Nursing in Victoria

Frequently Asked

Home Care Questions

Starting Care

Many of the people we see have been finding ways to maintain their independence through organization and specific routines they have developed over years. Any change often comes with a degree of trepidation. Starting is usually the hardest part.

Service Agreements

Service agreements provide permission for home care to be provided when it is requested. Agreements come with no obligation to have service. There are no weekly hour minimums or lengthy cancellation periods. Agreements can be signed in advance.

Service Requests

Service can be requested six months away or within an hour. Ability to meet short notice requests is determined by staffing capacity and the type of service being requested. If urgent unexpected service requests are a frequent occurrence ask us about strategies for success.

Service Minimums

Our minimum service charge is one hour, increasing in half hour increments. There is no minimum requirement for hours per week.

Specific Time Requests

Specific timing is one of the primary challenges in home care. Many people want the same services at the same times. We prioritize needs and will discuss time flexibility beforehand.

Unexpected Time Changes

Unexpected time changes are generally borne out of necessity. We learn our clients’ preferences and needs beforehand so we can make effective decisions on short notice and then confirm.

Who We Hire

Each caregiver has completed a certified caregiving or nursing degree with an average experience over 10 years. We hire for the long term and all of our home care staff are employees paid a living wage. All are bonded and insured with regular police checks.

Caregiver Placement

Possible home caregiver placements are dictated by geographic distances and time. Then we find the best fit from those options.

Good coordination means home caregivers aren’t rushed and aren’t rushing their clients in turn. It means the caregivers have effectively scheduled blocks of work and enough hours each week to sustain themselves without insecurity. This is a part of the secret to success for clients in home care. Meeting caregivers needs consistently allows them to focus on meeting the needs of others.

Caregiver Supervision

Caregivers are primarily overseen by the Care Managers with clinical support & education from the nursing team.

Common Interests & Language

We always seek to place home caregivers with clients who have common interests and language. We want clients and caregivers alike to feel safe and comfortable with each other. We avoid placements that create an unfriendly or unsafe work environment.

New Caregivers

Short notice absences are often when new home caregivers are introduced. We aim to send the people in these cases who are the most likely to return in the future or the best fit for future short notice calls. If the client wishes we will always call first.

Removing Caregivers

The client or authorized family can always decide who is part of the caregiving team. We think our home caregiving team is generally exceptional. We appreciate frank and honest feedback if you find otherwise.

Cancellations

The client or authorized family can always decide who is part of the caregiving team. We think our caregiving team is generally exceptional. We appreciate frank and honest feedback if you find otherwise.

Travel Time

Documentation

Home caregivers write notes about each visit which become part of the client record. Employees write in a formalized factual narrative avoiding person opinion or conjecture.

Communication

We ask that one family member acts as the main contact. This helps to keep the communications consolidated and clear. Response times – Urgent within an hour. Others within 24 hours.

Invoices

Invoices are sent out monthly and may be paid by cheque, e-transfer or credit card. If paying by credit card there is a 3% fee. Read more about our fees on our home care rates page.

We’re working hard to serve you better.

Please check back soon for our new website.

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Victoria BC Home Care & Nursing

About Us

Email Us

Phone Us

A home care service built for you

Service

Employer

What’s Important

Integrity

Transparency

Trust

Community

Compassionate Home Care and Nursing in Victoria

Home Care Questions

Please check back soon for our new website.

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